These Terms and Conditions outline the rules and expectations that apply when visitors access or place an order through the Moxanthellium website. By using this website, customers agree to follow the conditions described in this document.
Moxanthellium operates an online platform offering shoes for customers located in Hong Kong. These terms are designed to maintain transparency in the ordering, delivery, and return process while ensuring compliance with applicable regulations.
If you do not agree with these terms, you should discontinue using the website and its services.
By accessing the Moxanthellium website, users confirm that they are using the platform in a lawful and responsible manner. The website must not be used for activities that may harm the website, interfere with its operation, or misuse its content.
All information provided during checkout, account creation, or customer communication must be accurate and complete. Providing incorrect details may result in delivery delays or order issues.
Moxanthellium reserves the right to restrict access to the website if misuse, suspicious activity, or violation of these terms is detected.
Moxanthellium aims to display product details, descriptions, and images as accurately as possible. However, slight variations in color, texture, or appearance may occur due to device display settings or lighting conditions used during product photography.
Product availability may change without prior notice. If an item becomes unavailable after an order is placed, customers may be contacted with an appropriate solution.
When a customer places an order through the website, it indicates a request to purchase the selected product.
Orders are reviewed internally before shipment. Moxanthellium reserves the right to accept or decline an order if unusual activity, incorrect details, or operational limitations are identified.
Once an order has been processed and prepared for shipment, it enters the delivery stage and cannot be modified.
Moxanthellium accepts Cash on Delivery (COD) as the payment method for all purchases.
Customers pay the exact amount shown during checkout when the delivery arrives. No additional delivery charges or hidden fees are applied after the order is confirmed.
Customers are encouraged to prepare the exact payable amount to help ensure a smooth delivery experience.
Orders are processed internally before shipment. This internal preparation stage takes up to 24 hours.
After shipment, deliveries within Hong Kong are generally completed within 2–3 business days, including the initial processing period, as per our Shipping Policy (Link to Shipping Policy page).
Delivery services are provided without additional charges. The amount displayed during checkout is the final amount payable upon delivery.
Delivery timelines may occasionally vary due to weather conditions, public holidays, transportation interruptions, or address validation requirements.
Customers may request order cancellation only before the product has been shipped .
Orders are processed internally and prepared for shipment within 24 hours after being placed. During this period, customers may contact our team to request cancellation.
Once the product has been shipped, cancellation requests cannot be accepted . At that stage, the order has already entered the delivery process.
Customers are encouraged to review their order details cautiously before confirming a purchase.
Moxanthellium provides a 30-day return period for items that meet the following conditions (Link to the Return and Refund Policy) :
Customers are not required to pay for return shipping, and no restocking charges apply.
Once a return request is approved, a pickup service will be arranged at a time convenient for the customer. After the returned item is received, it undergoes a validation process that generally takes 24 hours .
After inspection, customers may choose either an exchange (subject to availability) or a refund.
Refunds are issued through bank transfer, since purchases are completed through Cash on Delivery. Bank details will be requested through email after the refund request is approved.
Refund processing usually takes 24 hours, and the transferred amount may take 8–10 business days to appear in the customer’s bank account depending on banking procedures.
Moxanthellium collects limited personal information necessary to complete orders and manage deliveries. This may include name, delivery address, contact number, and email address.
All personal data is handled in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong , which regulates the collection, use, and storage of personal information.
Information is used only for purposes related to order processing, delivery coordination, communication with customers, and website functionality.
All content on the Moxanthellium website, including text, graphics, logos, and images, is the property of the company unless otherwise stated.
This content may not be copied, distributed, modified, or reused without prior written permission.
Moxanthellium works to maintain accurate information and smooth operation of the website. However, the company cannot assure uninterrupted website availability at all times.
The company is not responsible for delays or disruptions caused by factors beyond operational control, including transportation issues, weather conditions, or external service interruptions.
Moxanthellium may update these Terms and Conditions when necessary to reflect operational changes or regulatory requirements. Updated versions will be published on the website.
Continued use of the website after updates indicates acceptance of the revised terms.
If you have questions regarding these Terms and Conditions or any policy associated with your order, you may contact us using the details below:
Company Name: Moxanthellium
Email: support@moxanthellium.com
Our team will review inquiries and respond within a reasonable timeframe.