Moxanthellium provides delivery services for all shoes purchased through our website. This Shipping Policy explains how orders are prepared, dispatched, and delivered to customers located in Hong Kong.
Our intention is to make the delivery process simple and transparent. Customers will always see the exact payable amount during checkout, and the same amount will be paid upon delivery. There are no additional delivery charges or unexpected fees applied after an order is placed.
After a customer place an order through the Moxanthellium website, the order enters an internal processing stage. During this stage, order details are reviewed, items are prepared for dispatch, and delivery arrangements are confirmed.
This internal processing period takes up to 24 hours.
Once processing is completed, the order is shipped to the customer using a delivery partner operating within Hong Kong. Customers may receive communication related to their order if required to complete delivery.
Moxanthellium aims to deliver orders within a short and predictable time window.
Delivery time may occasionally vary due to factors such as public holidays, weather conditions, transportation delays, or address validation requirements. While these circumstances are not common, they may influence the final arrival time.
All delivery costs associated with orders placed through the Moxanthellium website are covered by the company.
This means:
Our goal is to provide clarity throughout the ordering process so customers understand the total payable amount before confirming a purchase.
Moxanthellium currently accepts Cash on Delivery (COD) as the only payment method for orders placed on our website.
This approach helps create transparency in the transaction process. Customers pay the stated amount when the order arrives at the delivery address. The delivery partner will collect the payment at that time.
Customers are encouraged to prepare the exact payable amount indicated during checkout to help ensure a smooth delivery experience.
Orders placed through the Moxanthellium website are delivered within Hong Kong. Delivery availability may depend on the service coverage of our delivery partners.
If a location falls outside the available delivery area, customers may be notified during or shortly after the order placement process.
In order to complete delivery, certain information may be shared with delivery partners. This may include the customer’s name, contact number, and delivery address.
Moxanthellium handles personal information in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong , which sets out rules regarding the collection, use, storage, and protection of personal data.
Information shared with delivery providers is limited to what is necessary for completing delivery and confirming order arrival.
Customers are responsible for providing an accurate delivery address and contact number when placing an order. Incorrect or incomplete information may delay delivery or prevent successful order completion.
If an issue with delivery details is identified, our team may attempt to contact the customer to confirm the correct information.
If you have questions regarding shipping, delivery timelines, or order dispatch, you may contact us at:
Company Name: Moxanthellium
Email: support@moxanthellium.com
Our team will review your message and respond within a reasonable timeframe.